At Outrageous Clothing Co, we take pride in our customer care and strive to provide the best shopping experience possible.

We believe in providing quality products and excellent customer service. Our goal is to make sure that you are 100% satisfied with your purchase and have an enjoyable shopping experience.

At Outrageous Clothing Co, we want you to be completely satisfied with your purchase. However, if you find that the item you bought does not meet your expectations, we offer a hassle-free refund and returns process.

You have the option to return the item to us within 14 days from the date of purchase to be eligible for a full refund of the purchased item. To ensure a successful return, please make sure the product is in new, unaltered, and unused condition, with the tags still intact.

Kindly keep your receipt as proof of purchase, as we will require it during the returns process.

If you have any questions or need assistance with the returns process, feel free to reach out to our friendly customer support team.

Thank you for shopping with Outrageous Clothing Co, and we hope to provide you with an excellent shopping experience now and in the future.

At Outrageous Clothing Co our aim is to provide you with the highest quality products at the best possible price to suit each individual person. In order to achieve this, we do encourage you to subscribe to our page and in doing so your will provide personal information. We maintain the confidentiality of this information at all times. You are acknowledging that you accept our practices and policies outlined in the below Privacy Policy and you hereby consent that we will collect, use and share your information in the following ways;

Personal Information Collected

Generally, the personal information we collect consists of your full name and contact details. This may include postal and email address, phone and mobile number. Where relevant we may ask you for other information.

We may collect personal information such as your IP address and web activity through third party companies such as Pardot and Google Analytics if you interact with us over the internet.

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How We Collect Your Personal Information

Outrageous Clothing Co collects your personal information for the following main purposes:

·      to maintain contact with clients.

·      to notify customers of events, products and services.

·      to manage and administer the products and services we offer.

·      to improve our websites to provide you with a personalised experience; and

·      to provide you with information about other products and services we offer that may be relevant to you.

We may collect your personal information via a number of methods. These include when you register for e-newsletters, fill out a form, or correspond with us via our website, email or by telephone.

We never sell or trade your personal information. We may share your personal information with our third party providers such as AFTERPAY, STRIPE and PAYPAL who provide services to us or on our behalf.

As noted in out Terms of Use we do not knowingly collect personal information from anyone under the age of 18, If you are under the age of 18 please do not attempt to register for our service or send any personal information about yourself. If it does come to our attention that we have collected information from someone under the age of 18 we will remove this information immediately.

Payments made to Outrageous Clothing Co are secure and collected through Stripe and Afterpay. If you are wanting to transfer the money to our account please let us know and we can organise a tax invoice for you to be able to pay directly, alternatively you are able to organise a time and pay in person using Square.

For more information please view their privacy policies below;

Afterpay – Customer Privacy Policy (afterpay.com)

Stripe – Stripe Privacy Center

Square - Privacy Policy for Users Who Do Not Apply or Sign Up for a Square Account (squareup.com)

Paypal - Privacy Statement

Security Of Your Personal Information

We take the security of your personal information very seriously. We will take reasonable commercial measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information may be kept in electronic form or hard copy.

We implement a number of processes to ensure your personal information is safeguarded. Our processes include the following:

·      information storage security policies.

·      security measures for systems access.

·      secure web forms when collecting sensitive information.

Use Of Cookies

You are not required to provide us with any personal information as a visitor to our website. You may choose to remain anonymous or to provide us with a pseudonym if you do not wish to reveal your identity. However, please be aware that if this is impractical we may be unable to provide you with proper services.

Access To Your Personal Information

To request access to your personal information, please email support@outrageousclothingco.com.au. We will endeavour to process your request within 48 hours. In some circumstances we may refuse to give you access. We will explain why if that is the case (e.g. it may unreasonably affect the privacy of others).

We take reasonable steps to ensure that the personal information we collect and store is accurate, up-to- date and complete. Should you wish to access your personal information to ensure it is accurate, up-to- date, complete, relevant and not misleading, and if not, to correct it, please email us.

Complaints

If you believe we have breached an Australian Privacy Principle or registered Australian Privacy Principal code and would like to make a complaint, you can do so in writing by emailing or writing to us. We will endeavour to respond to your complaint within 30 days.

You may direct any subsequent complaints to the Office of the Australian Information Commissioner (OAIC) at Lodge a privacy complaint with us | OAIC.